Global Business Insights

There is a day and a time when it all changes. For you...

The writing of this is thirty-five years old; its history is much older. It has been chosen because it more precisely captures the art and unparalleled impact of all that follows than any other...

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 “At the end of the session, he turned. And made the ritual gesture: “Are there any questions?”

Quiet quilted the room. These two weeks had generated enough questions for a lifetime, but for now there was only silence.

“No questions?” Papaderous swept the room the room with his eyes...  So. I asked.

"Dr. Papaderos, what is the meaning of life?”

The usual laughter followed, and people stirred to go.

Our teacher held up his hand and stilled the room and looked at me for a long time, asking with his eyes if I was serious and seeing from my eyes that I was.

“I will answer your question.”

Taking his wallet out of his hip pocket, he fished into a leather billfold and

brought out a very small round mirror, about the size of a quarter.

And what he said went like this:

“When I was a small child, during the war, we were very poor and we lived in a remote village. One day, on the road, I found the broken pieces of a mirror. A German motorcycle had been wrecked in that place. I tried to find all the pieces and put them together, but it was not possible, so I kept only the largest piece.

This one, and, by scratching it on a stone, I made it round. I began to play with it as a toy and became fascinated by the fact that I could reflect light into dark places where the sun would never shine—in deep holes and crevices and dark closets.

“As I became a man, I grew to understand that this was not just a child’s game but a metaphor for what I might do with my life. I came to understand that I am not the light or the source of light. But light—truth, understanding, knowledge—is there, and it will shine in many dark places only if I reflect it. “I am a fragment of a mirror whose whole design and shape I do not know. Nevertheless,

"with what I have I can reflect light into the dark places of this world,"

into the black places in the hearts of men—and try change some things. Perhaps others may see and do likewise. This is what I am about.

This is the meaning of my life.”

The above was written in 1988: “It Was On Fire When I Lay Down On It,” by Robert Fulghum.

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If there is one key to the Profit Systems Specialist Training, it is its invaluable ability to reflect light into what appears to be the most difficult aspects of business,

creating unique freedom points and realizing that it is in fact the most important and profitable part of any business.

Light so often never considered – coming from a place of genuine respect and care for the situation and the person on the other end of the telephone.

Just the right questions given at just the right time.

The mirror – a tool missing from any wallet – the art of seeing the situation and the echoes of history that show up. The art of hearing between the lines and the art of carefully considered answers that create extraordinary freedom points.

The dark places are... an invitation to help them find the moment of the discovery trust.

It begins with authentic communications that create uncommon relationships – customer, client, corporate, personal.

It is an art that extends well beyond the end game, it is a cultural freedom point with unprecedented returns.

Proven around the world...

Contents 

1. Introduction.
2. Smiling Eyes.
3. Fault Lines.
4. In July.
5. Authentic Communications.
6. Uncommon Client Relationship Principles.
7. Intentional Connectivity.
8. Creating freedom Points.
9. Perfecting The Art of Customer Onboarding and Retention. 
10. When Past Insights Meet Key Moments.
11. Collaboration and the Influence of Harmony.
12. The Development of Trust in You from your Customer.
13. Creating Immediate rapport.
14. Attraction Instead of Persuasive.
15. Becoming the Exact Right Voice at Just the Right Time.
16. The Singular Question.
17. Real-Time Practice.
18. The Essential Foundations of Profit Assurance
19. Refined client service - when past insights meet key moments.
20. A culture of freedoms.
21. Collaboration and the influence of harmony.
22. The Discovery Trust.
23. Internal responsibility and retention.
24. The One Percent practice.
25. Becoming a business unto yourself.
26. Authentic, practical communication, connection, and culture.
27. The mindset of innovation.
28. Creating immediate rapport.
29. Transactions that benefit everyone involved.
30. Customer onboarding and retention.
31. Attraction instead of convincing.
32. Creating new opportunity vectors.
33. Balancing business momentums.
34. Monday morning conversations.
35. Who do you want to be tomorrow?
36. The art of hearing and response.
37. The underestimated combination of power and grace.

Heather - a True Story

Fault Lines